RACHEL ASHWELL SHABBY CHIC COUTURE™ ORDERING INFORMATION
ONLINE ORDERS
Fast and convenient, our website not only enables you to point, click and purchase, but it also allows you to track an order, access your order history. We ask that you review your order carefully prior to submission, as it cannot be modified once submitted.
INTERNATIONAL ORDERS
We are able to ship most things internationally. To get a quote please email
customerservice@rachelashwellshabbychiccouture.com and list your address and the items you are interested in purchasing and we will get back to you within 2-3 business days with shipping information.
ORDER CONFIRMATION
You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an approximate order total.
ORDER STATUS
If you placed your order through a password-protected online account, you may check the status of your order at any time by clicking on your account, signing in, and selecting order history. To check the status of any other order, call 800.516.4309 from 9am – 5pm PST, or email us at
customerservice@rachelashwellshabbychiccouture.com
CREDIT CARDS
We accept the following methods of payment: Visa, MasterCard, and American Express.
Items are charged to your credit card when order is submitted. If an item is on back-order, we will notify you via email with the proposed ship date. Thank you.
SALES TAX
We are required to collect local sales tax in states where Liliput and Co., LLC., maintains a physical presence. A physical presence can be a store, warehouse or contact center. This applies to California only.
PRICE DIFFERENCES
We make every attempt to have consistent pricing throughout our website and stores. Occasionally we offer special prices that are exclusive to our website. Please email us at
customerservice@rachelashwellshabbychiccouture.com if you have any questions about pricing.
TELEPHONE, FAX & MAIL ORDERS
Your personal information is always safe with us online. However, if you are still not comfortable making a purchase on our website, you may choose to call a store and process your order, you can find a list of our store locations here. Please email
orders@rachelashwellshabbychiccouture.com for any additional questions.
SHIPPING INFORMATION
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back-ordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured, any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.
FURNITURE/CHANDELIERS/OVERSIZED ITEMS
As delivery method, timing and fees vary item to item, please refer to product pages for delivery specifics.
Most chandeliers will arrive within 6-8 weeks and are shipped via delivery service. Standard delivery hours are between 8 a.m. and 5 p.m., Monday through Friday, excluding holidays. The delivery company will call to schedule your appointment. Rest assured all oversized items will be handled with care, as our delivery fees include the following door-to-door services.
Contact us at
customerservice@rachelashwellshabbychiccouture.com and a representative will be happy to answer any questions related to oversized items.
